Track Your Order & Manage Your Account
Whether you want to check on your latest order or manage your account settings, this guide has everything you need.
Order Tracking
How Do I Track My Order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Here's how to track it:
- Open your shipping confirmation email
- Click the tracking link provided, or copy the tracking number
- Visit the carrier's website (USPS, UPS, or FedEx) and enter your tracking number
- View the real-time status of your shipment
Please allow 24–48 hours after receiving your shipping confirmation for tracking information to appear on the carrier's website.
I Haven't Received a Shipping Confirmation — What Should I Do?
Orders are typically processed and shipped within 1–3 business days. If you haven't received a shipping confirmation after 3 business days, please:
- Check your spam or junk mail folder
- Verify that the email address on your order is correct
- Contact our customer support team with your order number
My Tracking Shows Delivered, but I Haven't Received My Package
If your tracking shows delivered but you haven't received your package:
- Check around your property, including your mailbox, porch, or with neighbors
- Check with other household members
- Allow 1 additional business day, as sometimes tracking updates before actual delivery
- Contact the carrier directly with your tracking number
- If still not resolved, contact our customer support team
Account Management
How Do I Create an Account?
Creating an account is easy and free! Click "Sign Up" or "Create Account" at the top of our website, enter your name, email address, and create a password. Once registered, you can log in to track orders, save shipping addresses, and view your order history.
How Do I Log In to My Account?
Click "Log In" at the top of our website and enter your registered email address and password. If you've forgotten your password, click "Forgot Password" to receive a password reset email.
How Do I Reset My Password?
To reset your password:
- Click "Log In" on our website
- Click "Forgot your password?"
- Enter your registered email address
- Check your email for a password reset link
- Click the link and create a new password
If you don't receive the reset email within a few minutes, check your spam folder or contact our support team.
How Do I Update My Account Information?
Log in to your account and navigate to your account settings or profile page. From there, you can update your name, email address, shipping addresses, and communication preferences.
How Do I View My Order History?
Log in to your account and navigate to "Order History" or "My Orders." Here you can view all past and current orders, along with their statuses and tracking information.
Can I Checkout as a Guest?
Yes! You can place an order without creating an account using our guest checkout option. However, guest orders cannot be tracked through our website — you'll need to use the tracking number from your shipping confirmation email.
Promotions & Newsletter
How Do I Sign Up for Promotions?
You can sign up for our newsletter and promotional emails during checkout by checking the "Subscribe to email updates" option, or by entering your email address in the newsletter signup section on our website. Subscribers receive exclusive deals, early access to sales, and new product announcements.
How Do I Unsubscribe from Emails?
To unsubscribe, click the "Unsubscribe" link at the bottom of any promotional email you've received from us. Please allow up to 48 hours for the change to take effect.
Need More Help?
Our customer support team is available to assist you with any order tracking or account issues. Please contact us with your order number and we'll be happy to help resolve any concerns promptly.